Application Technical Support Specialist

ISSRRN000406 - Application Tech Support Practitioner

THE WORK: Join us in creating a vibrant environment where your contributions will shine! You will have the opportunity to perform independently and become a subject matter expert while actively participating in discussions and contributing to solutions for work-related challenges. Your expertise in Service Desk Management will be invaluable as you engage with various stakeholders. We are excited to see how you can make a difference in our organization! Monitor and ensure the availability of production systems. Assist in the resolution of incidents and outages. Facilitate the restoration of services in the production environment. Support the establishment of disaster recovery procedures. Maintain data retention practices. HERE'S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. Beginner proficiency in Service Desk Voice Support. A minimum of 2 year of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate proficiency in Customer Service. Intermediate proficiency in Problem Solving. Advanced proficiency in Communication Skills. Intermediate proficiency in Technical Support. Expert proficiency in Incident Management.