IT Customer Service Representative

Project Role : IT Customer Service Representative
Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.
Must have skills : Microsoft 365
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an IT Customer Service Representative, you will be responsible for managing the delivery of IT production systems and services. Your typical day will involve driving incident, issue, and outage management, as well as investigation and restoration. You will play a crucial role in ensuring the smooth operation of IT systems and providing excellent customer service. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Manage the delivery of IT production systems and services. - Drive incident, issue, and outage management. - Investigate and restore IT-related issues. - Provide excellent customer service. - Collaborate with team members to find solutions to work-related problems. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft 365. - Strong understanding of IT production systems and services. - Experience in incident, issue, and outage management. - Knowledge of IT investigation and restoration processes. - Familiarity with customer service best practices. Additional Information: - The candidate should have a minimum of 3 years of experience in Microsoft 365. - This position is based in Bengaluru. - A 15 years full-time education is required.