IT Implementation Specialist

Responsibilities:

• Coordinating the implementation of SAAS solutions, liaising between internal teams and clients to ensure implementation is successfully completed
• Work closely with internal stakeholders to develop and maintain implementation timelines, ensuring that all tasks are completed on schedule.
• Engage directly with clients in a customer-facing role, fostering strong relationships and providing regular updates on the progress of implementations.
• Identify potential challenges and proactively escalate issues to appropriate stakeholders, working collaboratively to find timely and effective solutions.
• Maintain accurate and up-to-date project documentation, including project plans, status reports, and relevant client communication records.

 Required Skills

•  Must have strong communication skills.
• 4-6 years of strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications
• Previous experience in a coordination or project support role.
• Proven ability to take customer suggestions or insights and translate them into technical deliverables
• Extensive technical account management & customer engagement experience