IT Service Desk Engineer

IT Service Desk

•Primary Technical Skills Strong proficiency in troubleshooting and support for: • Windows Operating Systems • Internet Explorer / Edge browsers • Microsoft Office Suite (Outlook, Teams, O365 / M365) • MFA (Multi Factor Authentication) & SCCM • VDI (Virtual Desktop Infrastructure) • Active Directory (User & Group Management) • ServiceNow or any other leading ITSM tool • Printer & peripheral troubleshooting in a Windows environment • Knowledge of more than one technology • Basics of Architecture and Design fundamentals • Knowledge of Testing tools • Knowledge of agile methodologies • Understanding of Project life cycle activities on development and maintenance projects • Understanding of one or more Estimation methodologies, Knowledge of Quality processes • Basics of business domain to understand the business requirements • Analytical abilities, Strong Technical Skills, Good communication skills • Good understanding of the technology and domain • Ability to demonstrate a sound understanding of software quality assurance principles, SOLID design principles and modelling methods • Awareness of latest technologies and trends • Excellent problem solving, analytical and debugging skills A day in the life of an Infoscion • As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. • You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. • You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. • You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to the organizational guidelines and processes. • You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!