IT Service Management Representative

IT Service Management Representative

THE WORK: Join us in a role where your expertise will shine! You will have the opportunity to perform independently and become a subject matter expert while actively participating in discussions and contributing to solutions for work-related challenges. Your proficiency in Hardware Asset Management will be essential as you engage in meaningful work that drives success. We are excited to see how you can make a difference in our organization! Identify and log issues and outages to ensure effective tracking and resolution. Monitor incidents and escalate as necessary to meet service level agreements. Analyze trends and propose improvements to enhance service delivery. Deploy service management procedures and tools to ensure compliance with documentation standards. Operate IT production services in alignment with established management protocols. HERE'S WHAT YOU WILL NEED: Advanced proficiency in Hardware Asset Management. Advanced proficiency in Asset Life Cycle Management. A minimum of 1 year of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate proficiency in ITIL Framework. Advanced proficiency in Service Level Management. Expert proficiency in Incident Management. Intermediate proficiency in Change Management. Advanced proficiency in Problem Management.