IT Service Management Representative

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : IBM z/OS
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : As per Accenture Standard

Summary: As an IT Service Management Representative, you will oversee the delivery of IT production systems and services, supporting the infrastructure service management lifecycle. Your role involves ensuring client satisfaction, managing risk to services, and providing operational support to keep production systems and devices online and available. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead continuous improvement initiatives within the team - Develop and implement strategies to enhance service delivery - Mentor junior team members to foster their professional growth Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM z/OS - Strong understanding of IT service management principles - Experience in managing IT production systems and services - Knowledge of risk management and mitigation strategies - Familiarity with incident and problem management processes Additional Information: - The candidate should have a minimum of 7.5 years of experience in IBM z/OS - This position is based at our Bengaluru office - A degree As per Accenture Standard is required