IT Service Management Representative

IT Service Management Representative

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Change Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risks associated with services. You will provide operational support to ensure that production systems and devices are consistently online and available, contributing to the overall efficiency and effectiveness of IT operations.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of service management processes to enhance operational efficiency.
- Collaborate with cross-functional teams to identify and resolve service delivery issues.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Change Management.
- Good To Have Skills: Experience with ITIL framework.
- Strong understanding of incident and problem management processes.
- Familiarity with service level agreements and performance metrics.
- Ability to analyze service delivery data to identify trends and areas for improvement.

Additional Information:
- The candidate should have minimum 3 years of experience in Change Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.