IT Support Executive

Responsibilities of candidates include

We are looking for a Customer Support Executive to join our team at Schematonics to handle customer calls, provide exceptional customer support and resolve queries related to Software & IT Services. The role offers an attractive in-hand salary of ₹12000 - ₹14000 and opportunities for growth.

Key Responsibilities:

• Handle customer calls professionally and efficiently.
• Address customer queries, resolve concerns and manage complaints.
• Keep records of customer interactions and follow up when required.
• Provide customers with accurate information to help resolve their issues.
• Meet performance targets and work with other departments to manage complex issues.

Job Requirements:

The minimum qualification for this role is Diploma and 1 - 4 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift.