IT Technology Services Senior Specialist / Senior HANA Database Engineer

To strengthen our delivery capabilities in the region, the ECS EMEA delivery organization is looking for an expert in SAP HANA Database with customer-facing experience to join the RDT.

THE ROLE:  

• You will be part of a small team of highly skilled experts based in the global delivery organization but taking care of the EMEA region
• You will be responsible to continuously help to improve our TechOps delivery in all aspects. Next to Service Request execution this is infrastructure landscape re-architecture, new technology adoption, pilot programs etc. Global thinking and customer focus are essential. 
• Your role will be a SAP HANA Database – Expert, driving critical topics related to Escalation Handling, Incident Management, Problem Management, Service Request, Build/Migration, Go-Live support, High Availability, Disaster Recovery, Backup & Restore.

EXPECTATIONS AND TASKS:

• Analyzing customer situations, processes, procedures and methodologies to find patterns to create possible improvement solutions
• Continuous implementation of projects to improve our delivery
• Structured work to avoid escalation. Analyze from different angles and develop options to prevent customers from running into a critical situation.
• De-escalating critical customer situations
• Engaging and collaborating with customers, partners and with SAP internal stakeholders

SKILLS AND COMPETENCIES:

• Self-starter, team player and able to work in a fast changing and rapidly growing environment
• Strong experience as HANA Database in Global Operations along with continues improvement experience.
• Exposure to the automation tools /scripting or processes
• SAP installations and upgrade, planning, setup, and implementation.
• Providing technical expertise and support in optimizing and tuning of Systems. Performance Optimization.
• Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, and disaster recovery strategy, export-import.
• Ready to learn other SAP administrations products like cloud connector, ASE, BTP, etc
• Organized / Structured in day2day documentation.
• Strong communication skills and the ability to present complex issues in an easily understandable way are important skills for this role
• Very good English skills is a must

EDUCATION AND QUALIFICATIONS:

• 10+ years of related professional experience
• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
• Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
• Professional Certification of SAP HANA DB
• ITIL certification.

EXPECTED TRAVEL:

• Expected travel requirement is 10%