Project Manager - Quality and Process Improvement

ITIL

Skills - ITIL, ISO 20K, ISO 9K In a portfolio of projects of higher complexity within a single very large or cluster of large accounts: • Ensuring strong project financials by adopting Lean, Automation, AI levers and Ensure creation of Q&P improvement and customer satisfaction improvement strategy for a single very large or cluster of large accounts. • Recommend Q&P goal setting in projects and also at the DU level • Deploy delivery excellence strategies as elicited in the business plan and other related initiatives, create governance mechanisms in order to achieve the account level goals • Identify areas of improvement, customize strategy for accounts, implementation of action plan in order to achieve quantum improvement in productivity, quality, delivery excellence and customer satisfaction • For a portfolio of accounts: offers specialized process training including content-creation • Identify areas of breakthrough improvement, customize the strategy for accounts; Implement the action plan