Knowledge Management

Capgemini Technology Services India Limited

Bengaluru/Bangalore

Not disclosed

Work from Office

Full Time

Min. 6 years

Job Details

Job Description

Knowledge Management | 6 to 9 years | Bangalore

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.

Job Description - Grade Specific

Build; manage; and set the direction of the Knowledge Management Framework and knowledge management team members.
Create; capture; organize; and assess knowledge assets for enterprise use.
Coordinate with cross-functional organizations to align KM strategy with broader organizational learning strategies.
Develop a robust roadmap strategy for implementing knowledge management that builds upon industry best practices and leverages tooling and process advancements.
Promote the use of knowledge management tooling and processes to facilitate sharing of knowledge.
Build and drive the culture of knowledge sharing within site operations and serve as the advocate for KM initiatives within site operations.
Support the development and implementation of training on KM processes and tooling.
Create and review KPIs for adoption; usage of premier (high-value; frequently used) KM content; and summarize benefits; outcomes; and improvement opportunities for the organization.
Assist with resource planning as applicable to strengthen and expand KM initiatives.
Evaluate; revise; and continuously improve the KM Framework workflow and procedures as the organization scales.
Be the thought leader on KM Framework implementation within site operations and share learnings and best practices broadly within the Infrastructure Data Center (IDC) organization.
Understand and recognize key challenges/roadblocks to KM cultural change and develop effective programs to drive adoption and improve KM value.
Bring relevant industry insights to incorporate into the KM Framework.
Identify and evangelize success stories from the Knowledge Management Program.
Design and develop incentive mechanisms to acknowledge and highlight active participants.

Primary Skills

Knowledge Management
Build; manage; and set the direction of the Knowledge Management Framework and knowledge management team members.
Create; capture; organize; and assess knowledge assets for enterprise use.
Coordinate with cross-functional organizations to align KM strategy with broader organizational learning strategies.

Secondary Skills

ITIL
Develop a robust roadmap strategy for implementing knowledge management that builds upon industry best practices and leverages tooling and process advancements.
Promote the use of knowledge management tooling and processes to facilitate sharing of knowledge.
Build and drive the culture of knowledge sharing within site operations and serve as the advocate for KM initiatives within site operations.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.