Know Your Customer (KYC) Specialist

KYC Specialist

Out of the successful launch of Chase in 2021, we’re a new team, with a new mission. We’re creating products that solve real world problems and put customers at the center - all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We’re people-first. We value collaboration, curiosity and commitment.

As a KYC Specialist at JP Morgan chase in our Financial Crime team, you will be responsible for conducting comprehensive quality reviews of relationship review cases related to financial crime. Your role will ensure adherence to both our firmwide and local policy requirements. You will manage the quality control process, ensuring timely reviews of the workbook and collaborating with the Financial Crime Escalations Analyst to remediate any identified issues. An important facet of this role, you will be managing internal stakeholder relationships both with peers and senior leadership, this will include providing candid feedback to colleagues on their escalations.

Job Responsibilities:

• Perform end-to-end quality review of Financial Crime Escalations cases for accuracy, completeness and validity, ensuring that they adhere to JP Morgan standards and policy requirements 

• Manage personal workload and priority items, and ensure timely escalation of key risks/issues to management

• Assist with change management for integration of Financial Crime policy, procedures and training material updates for the Financial Crime Escalations team 

• Collaborate with management for new starter training plans and ongoing knowledge sharing to the Financial Crime Escalations teams, driven by root cause error analysis and promoting best practice 

• Develop strong partnerships with key stakeholders, proactively build and maintain relationships across the firm 

• Identify and execute process improvements and provide Subject Matter Expert support on key process and technology initiatives

Required qualifications, capabilities, and skills:

• Extensive experience working within a KYC/Financial Crime/Fraud role within Financial Service or Banking

• Previous experience in a KYC role or role that requires research, problem solving skills and critical thinking as well as an understanding of KYC/AML risks and red flags

• Excellent communication skills with strong stakeholder management and experienced in managing upward and a proven ability to identify, analyse, plan, prioritise and solve problems

• Be comfortable with ambiguity, resilient with a growth mind-set and an exceptional attention to detail

• Be a multitasker with the ability to prioritise – you can connect and maintain engagement with stakeholders, whilst researching and resolving issues

• Strong time management skills while working under pressure to fixed deadline and demonstrate an independent decision-making ability, and strong analytical skills in order to draft, clear and concise reports

Preferred qualifications, capabilities, and skills:

• Experience of working within a digital bank 

• Experience of working within a Quality Control/Quality Assurance role

• Microsoft Office