L1 Technical Support Engineer – Security

Summary:

This position is for the L1 TAC (Technical Assistance Centre) of Juniper’s SRX Firewall customers.

About Role:  The role offers a chance to tackle diverse and challenging technical issues working with customers across the globe, stay ahead in the Security tech industry and continuously learn new skills. The role gives you a chance to work with highly collaborative and supportive team culture, it also involves a variety of tasks and interactions that can keep the workday interesting.

Key Responsibilities:

• Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
• Take ownership for problem resolution, problem reproduction and escalation.
• Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.
• Be a fast learner and keep pace with newer technologies

Mandatory Skills:

• In-depth knowledge of Virtual Private Networks (VPNs) wrt. Design, Implementation Scenario’s, Connectivity troubleshooting and other Algorithms such as DES, 3DES, MD5, SHA, PKI etc.
• Candidate should have very strong fundamental \"core\" networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues.
• Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection. Should have a strong knowledge on various attacks like SYN flood , Replay attacks etc and the mitigation techniques .
• Proven experience with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices.
• Ability to understand and troubleshoot various network problems using utilities like lookup, traceroute, ping, net stat and packet sniffers like wire shark, tcp dump etc.
• In-depth knowledge, not limited to understanding but troubleshooting of, IP routing protocols (OSPF, BGP, RIP),IPSEC VPN, and xDSL Technologies, , MULTICAST .
• In-depth knowledge of L2 technology and protocols like VLANs, VLAN Tagging (IEEE 802.1q), LACP, VLAN trunking, STP (IEEE 802.1D and other 802.1 implementations.).

 Requirements:

• Requires B.E. in Electronics Engineering or Computer Science with 1- 3 years of experience supporting/Designing/implementing IP networks.
• Candidates who have extensively worked on Troubleshooting, implementation and support of large IP networks.

Preferred skills:

• Good working knowledge of Application layer protocols and functions such as FTP, DNS, SNMP, HTTP/HTTPS, LDAP, Radius, User Authentication Mechanisms, SMTP etc.
• Demonstrated ability to provide third tier and technical support for Security related products like Commercial Firewall’s, IPS/IDS, Unified Threat Management Systems (UTMs) like URL Filtering, AV, Anti-Spam.
• Understanding, Integration and troubleshooting of Various OS’es like Windows, Unix and MAC and their specific application technologies like NIS, NFS, Sun-RPC, MS-RPC etc. in a security enabled environment.

Preferred Certifications: JNCIA-JUNOS, JNCIS-Security, JNCIA-FWV, JNCIS-FWV, CCNA, CCNP other certifications are added plus.