Lead Consultant - Monitoring and Observability Specialist

Ready to build the future with AI? 
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Lead Consultant, Monitoring Specialist
In this role, We are seeking a Monitoring & Observability Dashboard Expert who can design, build, and operate advanced monitoring dashboards that provide end-to-end visibility across infrastructure, platforms, and applications. This role is critical in enabling rapid troubleshooting, anomaly detection, and root cause analysis by correlating system level signals with application behavior on a single pane of glass.
Responsibilities:
•    Dashboard Design & Visualization
o    Design and maintain holistic monitoring dashboards that combine: 
    Infrastructure metrics (CPU, memory, disk, network)
    Application metrics (latency, error rates, throughput)
    Logs and traces
o    Build role-based dashboards for Ops, SRE, and Engineering teams (L1–L3 support).
o    Ensure dashboards support quick triage and drill-down during incidents.
•    Service Mapping & Dependency Analysis
o    Implement and maintain service maps showing: 
    Application-to-application dependencies
    Upstream/downstream service relationships
    Infra-to-app linkage (VMs, containers, clusters)
o    Enable impact analysis to identify blast radius during outages.
•    Anomaly Detection & Proactive Monitoring
o    Configure anomaly detection for key system and application metrics.
o    Reduce alert noise through threshold tuning, baselining, and correlation.
o    Identify early warning signals before customer impact.
•    Correlation & Root Cause Analysis
o    Correlate: 
    Infrastructure failures (CPU spikes, pod restarts, node issues)
    Application errors (exceptions, failed transactions, latency spikes)
o    Enable end-to-end troubleshooting workflows directly from dashboards.
o    Support post-incident RCA with data-driven insights.
•    Alerting & Incident Support
o    Design alerting strategies aligned with SLAs, SLOs, and error budgets.
o    Integrate alerts with incident management tools (PagerDuty preferable).
o    Act as a key partner during production incidents, reducing MTTR.
•    Continuous Improvement
o    Partner with engineering teams to improve instrumentation, logging, and tracing.
o    Recommend improvements to observability coverage as architectures evolve.
o    Document dashboards, metrics, and troubleshooting playbooks.
Qualifications we seek in you!
Minimum Qualifications
•    BE/B Tech/MCA
•    Excellent written and verbal communication skills

Preferred Qualifications/ Skills

•    Strong experience with monitoring and observability platforms such as: 
o    Grafana, Datadog (preferable), Dynatrace, Splunk, Prometheus, Elastic
•    Deep understanding of: 
o    Metrics, logs, and distributed tracing
o    Application Performance Monitoring (APM)
o    Service maps and dependency graphs
•    Hands-on experience correlating infra + app telemetry.
•    Platform & Architecture Knowledge
o    Solid understanding of: 
    AWS Cloud platform
    Containers and orchestration (Docker, Kubernetes, EKS/AKS)
    Microservices and distributed systems
o    Familiarity with CI/CD and how releases impact monitoring signals.
•    Troubleshooting Mindset
o    Proven ability to troubleshoot complex production issues using dashboards.
o    Strong root-cause analysis skills across layered systems.
o    Experience working in production support or SRE environments is a plus.
•    Experience with: 
o    SLO/SLA definition and error budgets
o    Synthetic monitoring and user journey tracking
o    Custom metric instrumentation (OpenTelemetry preferred)
•    Scripting or automation (Python, Bash) for monitoring enhancements.
•    Behavioral & Collaboration Skills
o    Strong communication skills—able to explain complex system behavior visually.
o    Comfortable working with Ops, SRE, and Engineering teams.
o    Calm and effective during high-severity incidents.
o    Documentation-first mindset.

Why join Genpact? 
• Lead AI-first transformation – Build and scale AI solutions that redefine industries 
• Make an impact – Drive change for global enterprises and solve business challenges that matter 
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we  build 
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.