Lead ServiceNow Engineer

Lead ServiceNow Engineer

Job Title: ServiceNow Lead Software Engineer 

Job Summary. 

We are seeking a skilled ServiceNow Senior Developer to design, develop, configure, and maintain ServiceNow applications and integrations. The ideal candidate will have hands-on experience with ServiceNow platform capabilities, follow best practices, and collaborate closely with stakeholders to deliver scalable and secure solutions. 

Key Responsibilities 

• Design, develop, and implement ServiceNow solutions using best practices 

• Customize ServiceNow applications using Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer 

• Develop and maintain ServiceNow modules such as ÏTSM, CSM, APO, MCO, Finance Management, Employee Centre.  

• Build and support integrations using REST, SOAP, MID Server, and IntegrationHub 

• Create and manage Service Catalog items, workflows, FlowDesinger and ETL, Integration Hub, DataFabric/Zero Copy Connectors 

• Perform unit testing, debugging, and troubleshooting of platform issues 

• Support platform upgrades, patches, and releases 

• Collaborate with architects, business analysts, and stakeholders to gather requirements 

• Follow SDLC, Agile/Scrum, and change management processes 

• Maintain technical documentation and knowledge articles 

Required Skills & Qualifications 

• 3+ years of hands-on ServiceNow development experience 

• Strong experience with JavaScript, REST/SOAP APIs and integrations 

(server-side and client-side) 

• In-depth knowledge of ServiceNow platform architecture 

• Experience with Finance Management and MCO processes (Source-to-Pay, Order-to-Cash lifecycle, Accounts payable, Accounts receivable etc) 

• Familiarity with CMDB, Discovery, and ITSM  

• Experience with other Application would be plus like ITOM, HRSD. 

• Understanding of ACLs, roles, and security best practices 

• Experience working in Agile/Scrum environments 

referred Qualifications 

• ServiceNow certifications such as: 

• Certified System Administrator (CSA) 

• Certified Application Developer (CAD) 

• Module-specific certifications (CSM, ITSM, MCO etc.) 

• Experience with ServiceNow Performance Analytics and Reporting 

• Knowledge of UI Builder, Service Portal, and Workspace configuration 

• Exposure to DevOps, CI/CD, and ATF (Automated Test Framework) 

Soft Skills 

• Strong analytical and problem-solving skills 

• Excellent communication and documentation abilities 

• Ability to work independently and in a team environment 

• Strong stakeholder management skills 

Education 

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience 

• Min 7+ Years of experience in Servicenow 

•  

Nice to Have 

• Experience with cloud platforms (AWS, Azure) 

• Knowledge of ITIL processes 

• Experience supporting global enterprise environments 

 

Experience Level

Senior Level