Senior Manager - Learning Experience Design and Development

Learning Exp Design & Dev Manager

Skill required: Talent Development- Instruction Design - Learning Delivery Instruction
Designation: Learning Exp Design & Dev Manager
Qualifications:Any Graduation
Years of Experience:11-13 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? A senior leader with deep expertise in learning delivery and operations, and a strong foundation in learning science, adult learning principles, and behavior change. This role combines operational excellence, innovation, and research-based learning practices to deliver measurable outcomes at scale. You’ll lead global teams, shape delivery strategy, and ensure execution excellence for our clients’ learning portfolios
What are we looking for? Bachelor’s degree required. Master’s in Education, Organizational Psychology, Learning Technologies, or related field preferred.• Certifications in Project Management (e.g., PMP, Agile), Learning (e.g., CPTM, ATD), or systems (e.g., Workday, SuccessFactors) are a plus.• 15+ years in Learning Delivery, Learning Operations, or Talent Services• Strong foundation in learning and behavioral science, instructional design, and adult learning• Proven experience delivering complex learning programs across geographies and business functions• Hands-on understanding of LMS/LXP systems, digital learning platforms, and modern content formats• Demonstrated success in embedding research-based learning practices into scalable solutions• Experience managing delivery P&L, budgets, staffing plans, and SLAs• Strong communication, stakeholder management, and team leadership skills• Experience working in a managed services or shared services model is preferredPlanning, Governance & Compliance• Support annual planning cycles — resource modeling, budget forecasting, delivery roadmap planning• Ensure compliance with delivery standards, quality checks, audit readiness, and operational governance• Validate team deliverables meet learning intent, business goals, and are executed with high fidelity to methods and standards
Roles and Responsibilities: Client Delivery & Operations• Lead end-to-end delivery of learning operations, ensuring programs are delivered on time, on budget, and with measurable learning and business impact.• Ground delivery in evidence-based learning practices — ensuring that what is delivered aligns to how people best learn and retain knowledge.• Manage global delivery teams in a one-to-many model, optimizing staffing, skills, and cost across client engagements.• Apply agile delivery methods to improve responsiveness and integrate learning more seamlessly into business workflows.• Track learner engagement, performance outcomes, and feedback loops to continuously enhance experience and effectiveness.Learning Science & Thought Leadership• Integrate principles of instructional design, neuroscience, cognitive load theory, and transfer of learning into delivery practices.• Serve as a learning advisor to internal teams and clients, ensuring learning experiences are rooted in sound research and learner-centricity.• Stay ahead of trends in digital learning, immersive tech, and GenAI — bringing ideas that modernize and elevate client programs.• Use data and insights to influence learning design, delivery enhancements, and performance enablement strategies.Innovation, Automation & Continuous Improvement• Leverage GenAI, automation, and analytics to drive personalization, improve efficiency, and reduce time-to-skill.• Identify and implement productivity improvements, reusability opportunities, and streamlined delivery models.• Share best practices across accounts and lead capability building for new delivery approaches (e.g., AI-driven curation, nudges, adaptive learning).Stakeholder Management• Be the escalation point for client delivery issues and dependencies; manage cross-functional relationships to ensure service continuity.• Participate in client governance meetings and internal operating rhythms; report on KPIs, SLAs, cost, and quality.• Partner with cross-functional teams (Content, Analytics, Experience, Tech) to drive holistic and seamless learning delivery.Team Leadership• Build and lead diverse, high-performing teams that deliver with excellence, agility, and a learner-first mindset.• Promote ongoing development through coaching, career planning, and cross-skilling aligned to the evolving learning landscape.• Foster a culture of curiosity, experimentation, and shared accountability for learner success.• Support recruiting, onboarding, and succession planning to sustain capability depth and scale."