Loan Servicing Manager

Loan Servicing Manager - Vice President

Join JPMorgan Chase India’s Loans group as a Loan Servicing Manager – Vice President, where your expertise shapes operational excellence. This pivotal role offers exposure to diverse banking functions and the opportunity to drive impactful results. Be part of a dynamic team and advance your career in the financial industry.

Job Summary
As a Loan Servicing Manager – Vice President in our Loans group, you oversee daily team activities to ensure compliance with Service Level Agreements (SLAs). You supervise processes such as Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to develop your skills in managing Nostro & Past Due Reconciliation and Regulatory Reporting while making a significant impact on our operations.

Job Responsibilities

• Monitor team daily to ensure all SLAs are met and escalate exceptions for resolution.
• Supervise processes including Deal Closing, Drawdowns, Rollovers, and more.
• Ensure adherence to QUALITY & QUANTITY SLAs with a robust workflow model.
• Serve as SME, handling complex queries and routing them to onshore teams if needed.
• Implement Knowledge Management model with SOP maintenance and training.
• Drive 100% compliance with Process Policies, Guidelines, and Controls.
• Motivate and support team members to achieve goals and identify high-potential employees.
• Identify alternatives and options for addressing issues and exploring scenarios.
• Collaborate effectively with colleagues, leveraging diverse skills to achieve goals.
• Identify training needs for process and soft skills to enhance performance.

• Ensure team depth with trained backups for critical work queues.

  Required Qualifications, Capabilities and Skills

• Hold a bachelor’s degree with 15 years of relevant loan servicing work in syndicated loans or back office/financial industry.
• Demonstrate expertise in nostro/cash matching, General Ledger reconciliation, and SWIFT/remittance systems.
• Exhibit strong problem-solving and investigative skills to analyze and resolve process-related issues.
• Maintain a strong risk and control mindset.
• Understand investment banking products, including loans.
• Drive projects effectively, showcasing strong people, performance, and escalation management skills.

Preferred Qualifications, Capabilities and Skills

• Influence and lead conversations effectively with stakeholders.
• Demonstrate executive presence by summarizing, recommending, and presenting issues and solutions to senior management.
• Cultivate strong interpersonal and communication skills for domain learning.
• Apply analytical thinking and problem-solving skills to challenges.
• Understand product lifecycle and area product management.
• Exhibit adaptability in dynamic environments.
• Foster innovation and continuous improvement within the team