Mainframe Operations Lead

Mainframe Operations Lead

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

As a Mainframe Operations Lead at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world.

There’s never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You’ll be managing systems data for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.

One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.

Key Responsibilities:

• Providing immediate fixes and submitting jobs from batch tools.
• Ensuring timely completion of batch cycles as per the schedule.
• Check each system for outstanding messages and/or batch abends regularly.
• Scan batch output to find the actual cause of failure.
• Identify tasks or issues that can be improved and send tickets to the correct team.
• Determine the severity of a problem quickly and make appropriate escalations.
• Communicate effectively and consistently with all levels of the organization and work independently without direct supervision.
• Strong analytical and problem-solving skills with high attention to detail.
• Operating as a single point of contact (SPOC) for service delivery across different technologies and platforms.
• Ensuring positive customer satisfaction and maintaining customer relationships.

Your Future at Kyndryl
As a Computer Operator, you will be interacting and collaborating with cross-functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there is a path for you – and we’re invested in paving the way.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• Minimum 7 to 10 years of experience in Mainframe Operations.

• Monitoring and maintaining production LPARS 24/7, handling all console-related alerts, and performing scheduled outages, IPLs, and clock changes.

• Managing JES spool, diagnosing hardware and software problems, and informing the support team.

• Handling service restoration teams and root cause analysis of abends.

• Perform root cause analysis, resolution, and/or escalation for production systems (excluding business applications).

• Perform automated startup and shutdown of the production operating system.

• Execute production subsystem (e.g., IMS, CICS, DB2, IDMS) started tasks restarts, as per support team specifications during special activity changes and upgrading.

• Should have good understanding of zOS operating system.

• Should have experience working on HMC / Control-M / Netview / Netcool

• Expertise in Job Control Language (JCL) and job abend codes.

• Expertise in IBM z/OS, JES2, VTAM, TCP/IP, CICS, DB2, MQ, RACF.

• Strong knowledge of batch processing tools Control-M

• Experience with performance monitoring tools (OMEGAMON, RMF, SMF).

Preferred Technical and Professional Experience

• Familiarity with ITIL processes and mainframe modernization strategies

• Strong problem-solving and analytical skills for troubleshooting complex mainframe issues

• Excellent communication and stakeholder management skills.

• Ability to mentor junior team members and share knowledge effectively

• Adaptability and continuous learning to stay updated with mainframe technologies

• Certifications such as IBM Certified zOS system operation

• ITIL Foundation

• Scripting & automation using Rexx, JCL, CLIST, or Python

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Experience Level

Senior Level