Manager

KEY RESPONSIBILITY AREAS INCLUDING PREFERRED SKILLS AND EXPERIENCE

• End to end knowledge of O2C function and an ability to keep informed of trends 
• Develop action plans to ensure that improvement development plans are achieved.
• Ensure that service levels agreements/KPI is exceeded.
• Overall understanding of processes, continuous improvement work and an ability and interest in identifying and championing new ideas for possible adoption & transformation experience is added advantage. 
• A proven data analyst with ability to bring out metrics from any given data.
• Maintain day to day operations, administration and communication to Client and leadership
• Initiate meetings with various stakeholders to communicate the process deliveries and Issue resolution
• Develop and maintain relationships with external system owners and vendors
• Ensure Internal Control compliance and External Audit requirements are met at all times
• Develop Competencies in the team, Hire right candidates for any open positions
• Perform all other duties as assigned.
• Ability to effectively lead a wide variety of professionals, regardless of their experience level and specific expertise in achievement of established goals and objectives
• Be analytical and have the ability to visualize process performance
• Strong business and customer focus
• Working and managing teams in a matrix organization
• Ability to build relationships, teamwork and networking in a virtual international context
• Ability to manage multiple priorities, think tactically and strategically, demonstrate objectivity, be results-oriented, and show initiative and creativity
• Must be a proven team player with strong collaboration skills
• Closure driven, work with a sense of urgency
• Proven experience in driving efficient, time sensitive and cost effective service that meets the client's needs

Competencies: 

• Knowledge of the process and systems 
• High level of computer proficiency and excellent MIS skills 
• Ability to coach and give feedback on an ongoing basis 
• Clear written and verbal communication 
• High level of Customer Service and Quality Orientation 
• Strong Communication and Motivational Skills 
• Ability to lead in a continually challenging environment 
• Effectively plan, prioritize and execute everyday floor operations 

Eligibility Criteria: 

• Good communication skills both written and verbal
• Good understanding of O2C process along with downstream and upstream areas
• Should have 7-10 Years of Experience 

Should have experience of managing a team of 20 to 30 members