ServiceNow Solution Architect

Manager

The role of the ServiceNow Solution Architect is to help the Firm deliver its business strategy through technology. They must work with technology implementation projects to translate the business requirements into detailed solution architecture designs; ensure that solutions align with the relevant technology and capability roadmaps; ensure that transformation projects deliver the business and technology strategies; influence business and technology stakeholders to adopt the right technology solutions; guide technology projects through the Technology Assurance processes and escalate risks, issues and critical dependencies to the appropriate leaders as required to ensure the successful delivery of the project.

Role Responsibilities
You will be required to maintain your core knowledge of wider technology trends and the KPMG technology ecosystem; build conceptual and detailed solution architecture designs; and ensure alignment with the Firm’s technology policies and standards.

Core knowledge

• Extensive ServiceNow Solution Architecture Experience specifically in the areas of Integrated Risk Management (IRM) and HR Service Delivery (HRSM)
• Work with Capability CTOs, technical SMEs and specific projects to analyse and translate business requirements into technical requirements, ensuring that these are feasible
• Maintain a high level of technical knowledge incl. current, emerging and future technology market trends and their impact on the business
• Develop and maintain expert knowledge of relevant technology-specific domains, e.g. application, data, process, integration, etc. including the main technologies that interact with this domain
• If required, provide advice to and/or seek to learn from other Member Firms, client teams and/or clients that are seeking to implement or improve their use of specific technologies and/or methods

 

Solution Architecture

• Acting as the lead ServiceNow solution architect on projects
• Creating and developing the requisite documentation – conceptual and detailed solution architecture design documents
• Contribute to governance processes where applicable – this will include helping the project navigate the Technology Assurance Process

Work closely with the Strategy & Architecture team, development teams, other architects and 3rd party suppliers.

• Create & maintain a detailed view of existing architecture in order to help manage the transition to future state architecture.
• Identify business/project risk and mitigate or communicate as necessary.
• Ensure progress updates are communicated to relevant parties both formally and informally.
• Carry out additional duties as may occur from time to time as instructed and agreed by leadership.
• Assist the CIO and CTO with key enterprise application and platform reviews and other strategic initiatives that affect functional areas.
• Develop relationships within the KPMG business and technology functions.

Essential (Solution Architecture)

• Business focused, with the ability to communicate and convey messages to both technical and business stakeholders.
• All-round competence in ServiceNow, Application, Integration, Data, Technology and Security architecture
• Good understanding of SaaS, Cloud hosting and Integration technologies
• Stakeholder management to ensure the end-to-end solution is designed and developed to meet requirements and best practice standards.
• Broad understanding of software development lifecycle with experience of Agile and Waterfall methodologies
• Expert knowledge of at least one technology domain, incl. Application Architecture; Automation; Data Science & AI; Data; Integration; Infrastructure / Cloud; Security; and DevSecOps
• Good knowledge of at least 2-3 other domains
• Good knowledge of EA governance incl. steps required, e.g. Info Sec approval, conceptual and solution architecture reviews, security assessments, pen tests, code reviews and service acceptance criteria
• Good understanding of technical debt, incl. its causes, how to measure it, and remedial actions incl. decommissioning
• 5+ years of experience in Solution Architecture roles

 

Essential (Other)

• Experience of working with Agile SDLC (Software Development Lifecycle Management) methods
• Understanding of common business analysis techniques and approaches
• Able to explain technical concepts to a non-technical audience in a way that is relevant, easy to consume and compelling
• A high level of general, technical knowledge incl. current, emerging and future technology market trends and their impact on business
• Good understanding of project management concepts, incl. Gantt charts/plans, risks, assumptions and dependencies, etc.
• Good oral and written communication skills

Experience Level

Mid Level