Manager - Central - Control Tower

About the Role

1. Ownership of key supply chain metrics for the Zone Hyperlocal team, such as Breach (On time delivery),Extent of breach, RTO, and cancellations.

2. Build Dashboards for tracking key metrics for supply chain health.Focus on execution of initiatives from an E2E perspective.

3. Build levers for new scenarios disrupting the flow for respective assets

Monitor shipment flow, pendencies, cut off misses, functional breaches, breach risks in the respective assets.

4. Point person for liaising between Product / Tech / Ops and Design teams 

Adhoc breakdowns/disruptions to be managed and also communicated to stakeholders.

5. Manage the planned events (spike in volumes) by employing the predefined and/or newly identified/aligned levers.

6. Program manage the preparation for key events such as Big Billion Days. Manage Sort center operations by close monitoring of operations, stakeholder management & designing right playbooks

7. Pull up scorecard metrics for eKart along with first cut RCA for the metrics

Process review and improvement in all function areas where CT interacts

8. Playbook review for all assets with CT asset Ops.

9. Provide inputs to Product/Analytics with CT's point of view after collaborating inputs from various stakeholders

10. Exercise preset levers and/or new identified levers in the event of breakdown/disruption for Tech issues, external issues and internal operations.

11. Conceptualize and own action items to improve service/speed/reliability/experience across Flipkart's Product, Tech, Design and Operations teams.