Operational Resilience Manager

Manager, Group Resilience – First Line of Defense

Join LSEG’s Group Resilience team as a specialist focused on ensuring that resilience requirements are consistently met across all divisions and corporate functions. This role is central to monitoring adherence, assessing vulnerabilities, supporting remediation, and ensuring that issues and concerns are appropriately escalated to strengthen the Group’s overall resilience posture.

The First Line of Defence (1LoD) Group Resilience team partners closely with business divisions and functional areas (technology, cyber, data, facilities, people, third‑party risk, etc.) to ensure that Operational Resilience requirements—including Important Business Services identification, impact tolerance management, scenario testing, and ongoing reporting—are met in line with regulatory expectations and internal policy.

Reporting to the Group Resilience Program Manager, the role requires an experienced practitioner who combines technical expertise with strong oversight discipline. The successful candidate will play a key role in monitoring compliance, checking adherence to regulatory requirements, identifying and articulating risks, monitoring and supporting remediation activities. They will act as a trusted 1LoD partner, working constructively with stakeholders and the Group 2LoD Risk teams to ensure issues are surfaced early and addressed effectively.

ROLE RESPONSIBILITIES

Resilience Monitoring & Assurance

• Monitor divisional and functional adherence to regulatory requirements for operational resilience
• Conduct structured analytics and checks to assess compliance levels, highlight deviations and provide management insights.
• Monitor remediation progress and support divisions and functions where required.

• Maintain an audit trail of key assurance activities and related evidence in a structured manner

• Undertake and support mapping of policies, standards, controls and metrics which align to regulatory requirements.
• Ensure issues, concerns, and non-compliances are escalated promptly.

First Line Partnership & Support

• Act as a key point of contact for divisions and functions on regulatory non-compliances and remediation status.
• Maintain strong relationships with operational resilience leads and stakeholders.

Governance, Reporting & Documentation

• Support preparation of materials for governance forums and working groups.
• Develop regulatory adherence for resilience processes, contribute to regulatory mapping repository and storage of evidence.

Awareness, Training & Advisory

• Assist in delivering training and awareness programs.
• Provide subject matter expertise to uplift regulatory adherence for operational resilience capability across 1LoD.

Change, Regulatory Readiness & Continuous Improvement

• Support regulatory change initiatives.
• Identify opportunities to improve monitoring, reporting, and assurance processes.
• Maintain record of regulatory requirements, their adherence and evidences.

SKILLS & EXPERIENCE REQUIRED

Technical & Regulatory Knowledge

• Strong understanding of operational resilience frameworks and regulatory expectations. (e.g., DORA, PRA, FCA, NIST, ISO 22301/27001).
• Direct experience working on operational resilience, regulatory expectations and standards would be preferred.
• Experience in compliance monitoring, risk assessment, or assurance activities and ability to assess risks, issues, tech vulnerabilities and support remediation planning.
• Strong analytical and problem‑solving skills.
• Ability to develop use cases for automation of assurance and adherence analytical activities
• Proficient in use of MS Office applications, experienced in use of GRC platforms, reporting tools

Communication, Stakeholder Engagement & Culture

• Articulate and ability to convey complex topics clearly.
• Highly organized, proactive, and engage across levels.
• Attention to detail.

Desirable Certifications

CISSP, CISM, CRISC, ITIL, ISO 27001 Lead Implementer/Auditor, or similar certifications.

Career Stage:

Manager

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Experience Level

Mid Level