Manager - Human Resources Operations Payroll

Ready to shape the future of work?  
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  
 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  
 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

We are inviting applications for the role of Manager, HRO Payroll! 

Responsibilities:  

Service Center Leadership  

• Manage and mentor a team of HR Service Center associates, ensuring high performance and adherence to SLAs.  

• Act as escalation point for complex queries and ensure first-contact resolution wherever possible.  

• Drive seamless coordination between cross-functional teams (HRBP, Payroll, Talent Acquisition).  

Employee Data Management  

• Oversee the integrity, accuracy, and security of employee data across HR systems (Workday preferred).  

• Ensure compliance with data privacy regulations (GDPR) and internal governance standards.  

• Monitor and approve data changes related to onboarding, job changes, transfers, and terminations.  

• Implement controls for data audits and reporting to maintain high-quality records.  

Operational Excellence  

• Optimize processes for HR transactions and service delivery.  

• Ensure timely completion of helpdesk tasks and EDM updates within KPI timelines.  

• Prepare and present operational and data quality reports to leadership.  

Technology & Process  

• Drive adoption of HCM (Workday) and CRM (ServiceNow) for service and data management.  

• Identify automation opportunities to improve data accuracy and reduce manual interventions.  

Continuous Improvement  

• Lead initiatives to enhance employee experience and streamline HR processes.  

• Participate in HR transformation projects and contribute to strategic planning.  

Qualifications  

Minimum Qualifications 

• Bachelor’s degree in Human Resources, Business Administration, or related field.  

• Experience in HR operations and employee data management, with managerial role experience.  

• Proficiency in English (C3 level).  

Preferred:  

• Strong knowledge of HR processes, EDM governance, and compliance standards.  

• Experience with Workday and ServiceNow platforms.  

• Excellent analytical, communication, and stakeholder management skills.  

Why join Genpact?  
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation   
• Make an impact – Drive change for global enterprises and solve business challenges that matter  
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities   
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day   
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress   
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. 

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.