Manager - Performance Enablement in Managed Services

Manager - Performance Enablement - Managed Services

This role is with the Managed Services team at KPMG Global Services.

Managed Services is a pivotal component in KPMG's Global Advisory growth strategy. We offer 
an opportunity to lead the premium end of the managed services market through our human capabilities, stand-out technology-enabled facility, insights, operational excellence, and strategic alliances.

• Hands-on individual contributor who leads & delivers QA/QC, Training & Knowledge Management, Reporting & Analytics, and PMO work products for Managed Services engagements.
• Operates with an execution and leadership-through-influence focus, ensuring adoption of standards and high-quality deliverables.
• Partners with delivery leads and client stakeholders to drive quality, predictability, and continuous improvement on specific programs

The job responsibilities include:

 

Strategy, governance, and operating model and Apply the Performance Enablement methodology, tools, templates, and leading practices; provide feedback to improve them.Execute governance rhythms for assigned engagements (cadence, KPIs, reporting packs); maintain risks, issues, and dependencies.Contribute to GTM collateral and proposal inputs; support solution design by assembling data, examples, and draft materials QA / QCoImplement statistical sampling plans; conduct quality evaluations across key transaction types and document outcomes.

Run calibrations with delivery teams, perform root-cause analysis; maintain QA documentation, SOPs, error taxonomy, and audit trails

Ensure consistency of quality definitions, fatal/non-fatal error handling, and SLAs across the engagement.

Training / Knowledge ManagementMaintain knowledge repositories and job aids; support content lifecycle (create, review, version, retire) and metadata/taxonomystandards.Track adoption, assessment outcomes, and time-to-proficiency; recommend improvements based on performance data.Implement best practices for KM, contribute practical insights on tool configuration and usage.

 

Reporting & AnalyticsTranslate requirements into KPI definitions, reporting architecture, and dashboards for client-facing and internal performance.Build and maintain reporting packs; ensure data quality, lineage, timeliness, and SLA compliance.PMO (Program/Project Management Office)Maintain project plans, RAID logs, status updates, and change control artifacts; facilitate working sessions and executive checkpoints.Coordinate cross-functional stakeholders, manage dependencies, escalate roadblocks, and drive decision follow-through.Proactively identify risks/issues and implement mitigation actions; ensure documentation is complete and auditable.

Educational qualifications

Graduation / Post GraduationCertifications preferred: PMP/Prince2, Lean Six Sigma Black Belt; data/BI certifications a plus.

 

 

Work experience

10+  years across operations excellence, PMO, quality, analytics, and/or transformation in Managed Services / Consulting environments.Proven hands-on practitioner in QC sampling, calibrations, audit-ready documentation; dashboarding; training design/delivery; and KM repository management.Ability to implement and coach best-in-class practices for KM, QA/QC, and portfolio/reporting governance without direct authorityStrong communication, stakeholder coordination, and documentation discipline; comfortable operating independently and managing multiple priorities

Experience Level

Mid Level