Renewals Manager

Manager, Renewal

Job Summary

The Area Renewals Manager drives customer renewals within an assigned territory by managing the complete renewal lifecycle. The role works closely with sales, partners, and cross‑functional teams to ensure timely renewals, reduce churn, and support territory growth. Responsibilities include maintaining strong customer relationships, identifying upsell opportunities, and ensuring accurate forecasting and execution of renewal activities.

Job Requirements

• Manage all renewal opportunities within the assigned territory.  

• Maintain visibility into renewal timelines, customer health, and potential risks.  

• Engage customers and partners to review contract status, renewal options, and value realization. 

•  Build and maintain a reliable renewal pipeline using internal tools. 

•  Deliver accurate weekly, monthly, and quarterly forecasts. Identify at‑risk renewals early and develop action plans to retain customers.  

• Partner with Account Managers, Account Executives, and Customer Success teams. Coordinate with Sales Operations, Finance, and Support to execute renewal agreements.  

• Share renewal insights and best practices with partners to strengthen execution. Lead discussions on pricing, contract terms, and upsell opportunities.  

• Ensure renewal quotes and agreements meet compliance and process standards. Reduce churn and close renewals within expected timelines.  

• Track and report renewal metrics and performance trends.  

• Streamline renewal processes to enhance efficiency and customer satisfaction. 

• Support escalations by collaborating with cross‑functional teams to resolve customer issues.

Job Responsibilities

• Education & Experience Bachelor’s degree in Business, Sales, Marketing, or related fields (MBA preferred).  

• 5–7 years in renewals, account management, inside sales, or customer success.  

• Experience handling recurring revenue and large customer portfolios is a plus. 

•  Skills & Competencies Strong negotiation, communication, and stakeholder‑management skills. Ability to analyze data, identify trends, and forecast accurately.  

• Proficiency with CRM systems (e.g., Salesforce) and forecasting tools. 

• Strong customer‑facing abilities with value‑based selling skills.  

• Highly organized, proactive, and able to manage multiple renewals at once.  

• Other Requirements Ability to work cross‑functionally and influence without authority. Comfortable in fast‑paced environments with shifting priorities. Willingness to travel within the territory as required.   

Experience Level

Mid Level