Sales Force Optimization Manager

Manager SFO

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Title : GOSO - Manager US SFO

City : Bangalore

State / Province : Karnataka

Company Overview

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Overall Responsibilities

The GOSO Manager – US SFO will work on critical capabilities for Eli Lilly & Company’s sales forces. These capabilities include sales force sizing, sales force structure, territory alignment design and maintenance, field call planning support, customer targeting among other strategic / operational workstreams.

 Key accountabilities will include the following:

• Work on projects related to Sales Force Optimization areas like Sales Force Size & Structure, Territory Deployment, Call Planning, Dynamic Targeting, Business Reporting

• Strong partnership & excellent communication with LCCI & US stakeholders.

• Lead multiple projects on key SFO areas and ensuring quality and timely delivery of the project through effective delegation.

• Delivery focused on (not limited to) two Business Units – OBU & Account Managers

• Mentor and coach team members to support talent development of the team

• Monitor customer and marketplace to identify opportunities to optimize sales operations strategy

• Evaluate and resolve complex business and operational problems and challenges that arise in the course of the projects

• Identify opportunities for enhanced sales force execution

• Brainstorm & work on new capabilities. Deliver continuously on process improvements, enhancements, automation & capability building.

• Lead a team of 5-10 individuals.

• Coach and develop team members through performance management, development planning, promotion, and career plans; represent those team members in talent discussions

People Management

• Lives the Lilly Leadership Principles: Connect with People, Be Determined and Drive Continuous Improvement

• Embraces and champions change

• Identifies, recruits and selects top talent; manages new-hire onboarding

• Monitors employee engagement and team health

• Utilizes myPM process to operationalize organizational goals for team members

• Partners with direct reports to create individual development planning/action planning

• Serves as trusted career advisor, and work with Indy and LCCI based Leadership and LCCI HR to identify career opportunities as appropriate

• Coaches team members using the Lilly coaching framework by encouraging two-way dialogue and open feedback, listening actively, being flexible, and identifying knowledge, skill and performance gaps

• Provides consultative value and removes barriers so the team can focus on prioritized work

Additional Skills/Preferences

• Demonstrated ability to effectively lead, challenge, and influence across executives and all other levels

• Previous successful business operations experience

• Strong learning agility and analytical mindset

• Excellent communication (written & verbal) and prioritization skills with attention to detail

• High level of motivation and a strong desire to find creative solutions to challenging situations

• 7-9 years of professional work experience

• Bachelor's degree; master's degree or equivalent experience is a plus

• Good focus on detail, accuracy, and ability to solve problems through analytical reasoning

• Experience in business analysis specially related to pharma sales ops & managed markets

• Ability to showcase people agility while dealing with peers/ direct reports

• Strong work ethic, personal motivation, and team player who is dynamic and result oriented

• 2+ years of experience in coaching and mentoring individuals

Additional Information
Lilly is an EEO/Affirmative
Action Employer, and does not discriminate on the basis of race, gender,
protected veteran status, disability or any other legally protected status.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

#WeAreLilly

Experience Level

Mid Level