Manager - Training

Manager - Training is responsible for providing engagement specific training ensuring we equip each resource with the required knowledge and practical skills, as well as providing the continued training support required to meet our business objectives.

The successful candidate will be required to engage with the Operation and People Support Team to support the effective delivery of the talent management framework, it is therefore essential that the candidate has a sound ability to engage and communicate information articulately.

The job responsibilities include:

§Responsible for the effective design and delivery of soft skills and technical training§Lead a team of trainers supporting delivery across multiple clients§Bring in consistency in knowledge transfer approach and define training framework along with periodic interventions§Maintain and develop expertise of the relevant subject matter topics. Support the development of colleagues’ skills and abilities.§Build core knowledge of the engagements during mobilisation in order to design interview and training material which is engagement specific§Work with the offshore team to ensure training activities across both sites are cohesive and to the same standard, maintaining accurate training logs§Maintenance of competency levels through use of staff knowledge assessment and training needs assessment to deliver targeted refresher training and alerts§Collaborate with Operations Managers to solve specific training problems through focused, qualitative solutions•Have an understanding of e-learning techniques to create and deliver e-learning packages•Design and maintain of the suite of role profiles for onshore and offshore use•Support the design of interview material aligned to the competencies required by role type•Determine the testing requirements for specialist roles during recruitment phase (e.g. advanced excel, skills assessments, letter proofing or in-tray exercises)•Coordinate recruitment activity from inception through to delivery•Support and effectively track pre-engagement screening process (PES)•Attend regular competency review panels to support, track progress and ensure competence is maintained•Organise, monitor and feedback results from PKT (testing) to the operations management team•Support People survey activities cross site•To maintain an up to date working knowledge of the financial services market and all regulation

Educational qualifications

Graduate

Work experience

•Min 8 - 10  years experience with minimum 5-6 years in training and/or recruitment function•Proven experience of assessing training needs and design and delivery of training and assessment material•Demonstrated ability to conduct and embed ‘train the trainer’ activities•Proven experience of cross functional working•Competent in the use of Excel, Word and PowerPoint•Develops effective working relationships with peers and clients, provide performance support to junior members through mentoring and possess the ability to influence the team for better performance.

Mandatory  technical & functional skills

•Strong command and ease of business English (spoken and written), native preferred•Executive presence, able to interact directly with clients•Previously led a team / experience leading teams•Strong presentation skills and ability to engage senior stakeholders•Awareness of the Regulatory & Compliance guidelines and other relevant legislation, procedures and processes  

Key behavioural attributes/requirements

•Analytical and problem-solving skills and the ability to use information to generate creative solutions to benefit the business. Ability to be customer focused and drive results.•Ability to lead the team and developing others.•Presentation and Project Management skills. Focus on results-led management.

Experience Level

Mid Level