Job Description

• Respond promptly to incidents and service requests related to Microsoft 365 applications, including but not limited to Exchange Online, SharePoint Online, MS Teams (including Teams Telephony), and OneDrive for Business.
• Diagnose and troubleshoot issues efficiently, ensuring a quick resolution and minimal impact on users.
• Maintain up-to-date documentation on common issues, troubleshooting steps, and standard operating procedures to facilitate knowledge sharing and enhance the team's efficiency.
• Monitor the Microsoft 365(Office 365) platform for potential issues, perform routine checks, and implement proactive measures to avoid service disruptions and optimize system performance.
• About 3-4 years (B Grade candidates) hands-on Experience on Microsoft 365(Office 365).
• Strong understanding of Microsoft 365(Office 365) suite components, including Exchange Online, SharePointOnline, MS Teams, and OneDrive for Business.
• Proficient in diagnosing and troubleshooting Microsoft 365(Office 365) issues, both independently and collaboratively.
• Experience working on large-scale projects.
• Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users effectively.
• A customer-centric approach and a passion for providing exceptional end-user support.
• Proactive and able to prioritize tasks effectively in a dynamic and fast-paced environment.
• Strong attention to detail and commitment to maintaining accurate documentation.
• Experience on Proofpoint email Gateway (Optional).
• Working knowledge of Microsoft 365(Office 365) PowerShell.
• Microsoft 365(Office 365) certifications, such as MS-900, MS-102 etc.

Primary Skills

• Microsoft 365
• MS Teams
• Proofpoint

Secondary Skills

• PowerShell
• SharePoint