Motorola Knowledge Management Content Developer

Description and Requirements

Motorola is looking for a Knowledge Management Content Developer to join our team. The ideal candidate will be skilled in creating clear and user-friendly how-to knowledge content for our customers. You will focus on helping users effectively understand and troubleshoot Motorola phones through well-written, accessible instructions. If you’re passionate about technology and want to make a positive impact by empowering our customers, we want to hear from you!

We are expanding our Knowledge Management Development team by adding an online customer self-help initiative. Our objective is to improve the customer experience by enabling the end users of Motorola products. These products include Android phones, tablets, mobile applications, software, accessories, and more. This group will develop technical documents, white papers, demonstrations, tutorials, and videos. The content will be available to customers via motorola.com/support.

Responsibilities:

• Write and develop technical how-to guides, FAQs, and troubleshooting content for Motorola phones.
• Break down complex technical topics into simple, easy-to-understand language for diverse audiences.
• Work closely with product teams to understand updates, new features, and customer needs.
• Keep content up to date with the latest product changes and customer feedback.
• Use data and analytics to improve the effectiveness of self-service materials.
• Ensure all content follows Motorola’s brand guidelines and tone of voice.

Required Qualifications:

• Bachelor’s Degree or Equivalent Experience.
• 5+ years of experience with mobile phone support and/or hardware.
• 5+ years of experience with the Android Operating System.
• 3+ years of experience with technical writing and collateral development.
• English speaking skills are necessary for communicating with a global team.
• Strong writing and communication skills with a focus on creating clear, concise content.
• Ability to work independently and manage multiple projects with tight deadlines.
• Knowledge of Articulate software platforms (Storyline 360, Rise 360, etc.), or the ability to train and learn.
• Video editing skills, specifically with Kapwing, are a plus.

Preferred Qualifications:

• Experience with content management systems (CMS) and related tools.
• Field and/or remote technical support customer experience.
• Previous experience working with project managers, subject matter experts, product development teams, and vendors.