MS Dynamics CRM Lead - Field Service

MS Dynamics CRM Lead - Field Service

"Role
Own complex delivery on Dynamics 365 Field Service. Lead design and hands-on implementation of extensible features, mobile experiences, scheduling/optimization, and ERP/IoT integrations; enforce ALM/CI/CD and best practices across environments.

Responsibilities

Architect and deliver Field Service capabilities end-to-end: Work Orders, Incident Types, Service Tasks, Agreements/PM, Customer Assets/Functional Locations, Inventory/Warehouses/Returns, SLAs/Entitlements.

Design scheduling at scale: Bookable Resources/Requirements, Scheduling Board, Resource Scheduling Optimization (RSO), travel/crew skills, territory rules.

Lead Field Service Mobile (Power Apps) experiences (offline profiles, sync filters, security roles), inspections, barcode/geo, and device integrations.

Implement customizations: Model-driven apps, Dataverse schema (tables/relationships), forms/views/business rules, JavaScript/TypeScript, PCF (React/TS), plugins/custom actions (.NET/C#), Power Automate flows.

Integrate with enterprise systems: ERP (e.g., Dynamics 365 Finance/Supply Chain) for parts & inventory, Azure (Functions, Service Bus, Logic Apps), Connected Field Service (IoT Hub/IoT Central), external dispatch/telematics.

Establish solution layering, environment strategy, and CI/CD (Azure DevOps/GitHub) from Non-Prod → Prod with automated tests and approvals.

Drive performance/telemetry (Application Insights), data/security models (teams/roles/field security/auditing), and Copilot/AI features adoption.

Mentor engineers, run design reviews, produce ADRs/runbooks, and partner with Product, Architecture, and Support.

Requirements

10+ years on Dynamics 365/Dataverse, with deep Field Service & RSO delivery; strong .NET/C#.

Expert in Power Platform (Power Apps, Power Automate), PCF, plugins/workflows, and JavaScript/TypeScript.

Proven ERP and IoT/Connected Field Service integrations; strong error-handling and resiliency patterns.

Hands-on ALM/CI-CD for D365 solutions (solution pack/unpack, config migration, env variables, test automation).

Excellent stakeholder leadership, troubleshooting at scale, and documentation."

Experience Level

Senior Level