Network and Services Operations Representative

Network & Svcs Operations Representative

Project Role : Network & Svcs Operations Representative
Project Role Description : Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments.
Must have skills : Unified Communication and Collaboration Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Network and Services Operations Representative, you will engage in the configuration, integration, and management of telecommunication network elements. Your typical day will involve overseeing the life cycle of these elements, ensuring that all configurations are accurate and up to date. You will also manage back office system data records, support customer activations, and make necessary configuration adjustments to enhance service delivery and customer satisfaction. Your role is crucial in maintaining the efficiency and reliability of network operations, contributing to a seamless communication experience for users.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in troubleshooting network issues and implementing corrective actions.
- Collaborate with cross-functional teams to ensure alignment on project goals and deliverables.

Professional & Technical Skills:
- Must Have Skills: Proficiency in Unified Communication and Collaboration Operations.
- Strong understanding of telecommunication network protocols and standards.
- Strong understanding of below technologies involved:
Private Branch Exchange (PBX) - Nortel, Mitel, Shoretel, Avaya
Session Manager - Cisco Unified Communications Manager (CUCM)
Call Manager - Cisco Call Manager (CUCM)
Session Border Controller (SBC) - Cisco Unified Border Element (CUBE)
Physical Phones - Cisco Hardphones, TSG 6 Phones
- Experience with network configuration management tools.
- Ability to troubleshoot and resolve network-related issues effectively.
- Familiarity with customer support processes and best practices.

Additional Information:
- The candidate should have minimum 4 years of experience in Unified Communication and Collaboration Operations.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.