Offline Merchant Onboarding Specialist

Onboarding Specialist

About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore. 

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Title: P2M Offline Merchant Onboarding Specialist
Department: Merchant Onboarding
Location: Aurbis, Bangalore

Employment Type: Full-Time

Job Summary:-
We are seeking a dedicated and detail-oriented P2M Offline Merchant Onboarding Specialist with mandatory experience in merchant KYC. The role involves end-to-end handling of the offline merchant onboarding process, ensuring compliance with KYC norms, and providing a seamless onboarding experience. Candidates with prior experience in merchant KYC are encouraged to apply. (Note: Internal candidates from MX are not eligible for this role.)

Key Responsibilities:

• Merchant Onboarding: Handle the end-to-end offline onboarding process for merchants, ensuring all steps are completed efficiently and accurately.
• KYC Verification: Perform detailed checks on merchant KYC documents to ensure compliance with regulatory and internal standards.
• Process Adherence: Ensure all onboarding activities comply with company policies, regulatory guidelines, and established SLAs.
• Coordination: Collaborate with sales teams, business development, and compliance teams to resolve issues and expedite onboarding.
• Process Improvement: Identify opportunities to enhance the onboarding process, reduce TAT, and improve merchant satisfaction.
• Reporting: Generate and share periodic reports on onboarding status, KYC compliance, and key metrics with stakeholders based on the business requirements.

Qualifications and Skills:

• 0- 3  years of experience in merchant onboarding, KYC verification, or a related role.
• Strong understanding of merchant KYC (Domestic) norms and regulatory requirements.
• Excellent communication and interpersonal skills to handle merchant queries and collaborate with internal teams.
• Proficiency in tools like Salesforce or other CRM platforms.
• Ability to work under pressure and meet tight deadlines.
• Strong analytical skills and attention to detail.

Preferred:

• Experience in offline merchant onboarding in a financial service or fintech environment.
• Knowledge of P2M (Peer-to-Merchant) onboarding processes.
• Multi-lingual proficiency.

What We Offer:

• A dynamic and collaborative work environment.
• Opportunities for professional growth and development.
• Competitive salary and comprehensive benefits package.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

Read more about PhonePe on our blog.

Life at PhonePe

PhonePe in the news