Assistant Manager - Oracle CX Field Services Implementation

Oracle CX Field Services Assistant Manager-Bangalore-US

Roles and responsibilities

The responsibilities of the role include:

• Experienced in Oracle Cloud Customer Experience (CX) Field Services Solutions implementation along with Order Management and Accounts Receivables
• Work closely with business stakeholders to understand business requirements and configure system accordingly
• Lead and assist in the implementation of Oracle CX Field Services Solutions including configurations, customization, and integration with other system
• Perform end to end system implementation from requirements gathering to post go live support
• Ensure seamless integration from legacy systems to Oracle Cloud CX solutions and integration with other third-party applications like ERP
• Perform data migration and validation to ensure accurate transfer of data
• Working with other team members from different tracks
• Report status back to offshore team lead. Will have to interact directly with onshore team members/clients, wherever applicable.
• Ability to understand and create the business requirement and functional specification documents.
• Ability to produce artifacts such as fit gap documents, configuration documents, functional specification, test scripts, training documents etc.,
• Strong oral and written communication skills is a MUST.
• Fusion Application Configuration, Testing, Bug Fixes, Solution Designs, Fit Gap Analysis.
• Lead end to end implementation for clients

Roles and responsibilities

The responsibilities of the role include:

• Experienced in Oracle Cloud Customer Experience (CX) Field Services Solutions implementation along with Order Management and Accounts Receivables
• Work closely with business stakeholders to understand business requirements and configure system accordingly
• Lead and assist in the implementation of Oracle CX Field Services Solutions including configurations, customization, and integration with other system
• Perform end to end system implementation from requirements gathering to post go live support
• Ensure seamless integration from legacy systems to Oracle Cloud CX solutions and integration with other third-party applications like ERP
• Perform data migration and validation to ensure accurate transfer of data
• Working with other team members from different tracks
• Report status back to offshore team lead. Will have to interact directly with onshore team members/clients, wherever applicable.
• Ability to understand and create the business requirement and functional specification documents.
• Ability to produce artifacts such as fit gap documents, configuration documents, functional specification, test scripts, training documents etc.,
• Strong oral and written communication skills is a MUST.
• Fusion Application Configuration, Testing, Bug Fixes, Solution Designs, Fit Gap Analysis.
• Lead end to end implementation for clients

Requirement 

• Oracle Cloud Customer Experience (CX) Field Services implementation experience is mandatory
• Client facing experience is mandatory
• Should be able to do solutioning 
• Oracle Fusion Customer Experience (CX) Field Services functional – Order Management and Accounts Receivables will be added advantage
• Exposure to onsite-offshore model will be an added advantage.
• Fusion Experience is mandatory.
• Experience in collaborating with clients/stake holders.
• Minimum 2 end to end implementation experience is mandatory.

Experience & Background 

• B.E/B.Tech/MCA/M-Tech/MSc./MBA/MCOM/CA (Inter)/ICWA (Inter)/CA.
• 6 to 9 years of relevant experience.
• Excellent communication and interpersonal skills.

Experience Level

Mid Level