Packaged and SaaS Application Support Engineer

Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : SAP ABAP Development for HANA
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the seamless operation of essential applications. You will engage in problem-solving activities, analyze system performance, and implement solutions that enhance the efficiency and reliability of business processes. Your role will require you to stay updated on system changes and contribute to continuous improvement initiatives, all while maintaining a focus on delivering exceptional service to stakeholders.

Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities.
- Monitor system performance and proactively address potential issues.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP ABAP Development for HANA.
- Strong understanding of software debugging and troubleshooting techniques.
- Experience with performance tuning and optimization of SAP applications.
- Familiarity with SAP HANA database concepts and data modeling.
- Ability to work collaboratively in a team-oriented environment.

Additional Information:
- The candidate should have minimum 5 years of experience in SAP ABAP Development for HANA.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.