Director - People Services and HR Operations

People Services Director

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

People Services Director

Job ID: 36052

Job Level: M1 Core

Job Location: Gurugram/ Bangalore

Function: People & Culture (P&C)

Employment Type: Full time

Working Pattern: Hybrid

Why we need this role

This newly created People Services Director role offers a rare opportunity to shape the future of our global people function at a pivotal moment of growth and transformation. Bringing together HR activity from across the world into one unified, high-performing model, the role will redefine how we deliver people services—simpler, smarter, and more human.  

With deep expertise in transformational HR operations, the successful leader will build and inspire a multi-country team, creating consistency while respecting local nuance.  

By maximising technology and reimagining processes end to end, they will drive meaningful efficiency gains and elevate the employee experience globally, ensuring our people services are fit for the future and truly enable our organisation to thrive.              

            

What you will do

• Work in partnership with HRDs to Lead the design and implementation of a single, global People Services operating model, unifying and centralising HR activities.  
• Build, lead, and develop a high-performing, multi-country People Services team, fostering a culture of collaboration, accountability, and continuous improvement  
• Transform HR operations to deliver scalable, efficient, and employee-centric services that meet the needs of a growing global organisation transitioning all administrative tasks where possible into centralised team based across India and Romania.  
• Create and drive standardisation of processes and policies while ensuring compliance with local employment legislation and regulatory requirements  
• Maximise the use of HR technology, data, and automation to improve service delivery, insight, and the overall employee experience  
• Partner closely with HR leadership, business leaders, and key stakeholders to align People Services with organisational strategy and priorities  
• Establish clear service metrics, governance, and performance management to ensure consistent, high-quality global delivery  
• Lead change management and communication to successfully embed new ways of working and ensure strong adoption across the business            

What we're looking for

Typical tasks and responsibilities will include:

• Significant senior leadership experience in HR or People Services, with a proven track record of transforming and scaling HR operations in a complex, multi-country or global organisation  
• Demonstrated success in designing and implementing centralised or shared service models, bringing together disparate teams, processes, and systems into a single, high-performing function  
• Deep expertise in HR operations, including employee lifecycle processes, service delivery models, governance, and service management  
• Strong experience leading and developing large, geographically dispersed teams through periods of change and transformation  
• Proven ability to leverage HR technology, digital tools, and automation (e.g. HRIS, case management, self-service, data and analytics) to drive efficiency and improve employee experience  
• Solid understanding of global employment legislation, regulatory frameworks, and risk management, with the ability to balance global consistency and local compliance  
• Excellent stakeholder management skills, with experience partnering at executive level and influencing across countries  
• Strong change management capability, including communication, engagement, and adoption of new operating models and ways of working  
• Commercially minded, with experience delivering cost efficiencies, productivity improvements, and measurable value through operational transformation  
• Analytical and data-driven, with the ability to use insight and metrics to inform decisions, track performance, and continuously improve services  
• Resilient, adaptable leader with a collaborative, inclusive leadership style and a passion for building sustainable, future-ready people services  

  

Qualifications    

• Preferred Degrees: Human Resources, Business Administration, Management, or a related field   
• Recognised professional HR qualification (e.g. CIPD Level 7 or international equivalent)  
• Experience in setup or centralisation of People Services   
• Experience of operating in a business with Work Counsels or Trade Unions  
• Experience of operating across UK, Europe, US, India and Asia Pacific  
• Evidence of continuous professional development in HR, leadership, or organisational transformation  
• Expertise in HRIS systems (e.g. SAP SuccessFactors) and data visualization tools (e.g. Power BI, Tableau) 
• Experience of deploying Automation and AI within a shared services environment.  

Skills

Workflow ManagementHelp Desk Best PracticesHelp Desk ProceduresBuilding and Managing TeamsSupervisory Leadership

Education

A bachelor’s or master’s degree in a relevant field

What we offer you:

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

 

 

Diversity and inclusion

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

 

Most recently we have:

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.

 

 

Benefits

Our benefits support you through all parts of life, for both physical and mental health.

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.

 

 

A global network

• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.

Experience Level

Executive Level