Performance Manager - Facilities Management

Performance Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Performance Manager, Facilities Management

Account Management – Work Dynamics

 

What this job involves:                                                                                                            

The Performance Manager is responsible for driving contractual, operational, and performance excellence across assigned account. This role ensures KPI compliance, process optimization, contract governance, and quality & labor compliance, while acting as a Strategic Advisor to senior account leadership. The position requires strong analytical capability, stakeholder management, and the ability to translate data into actionable insights.

Key Responsibilities

KPI & Performance Management

• Ensure full compliance with client-defined KPIs through effective governance with operations teams.

• Establish and manage KPI governance frameworks to monitor performance and address gaps proactively.

• Prepare, validate, and submit monthly KPI reports to clients.

• Lead and conduct monthly performance review meetings with clients, including presentation of insights, trends, and corrective actions.

Process Management & Optimization

• Drive process optimization initiatives, leveraging technology-based solutions to improve productivity, compliance, and efficiency.

• Identify process gaps and simplification opportunities to enhance operational performance.

• Lead regular process review governance sessions with operations teams to ensure adherence to defined processes and policies.

Contract Management

• Drive contract amendments and ensure effective implementation of all contractual requirements on the ground.

• Identify and close gaps between contractual obligations and service delivery.

• Manage contract changes, variations, and related documentation in coordination with internal and client stakeholders.

• Design and deliver contract management and compliance training for internal teams and vendors.

Quality & Compliance Management

• Ensure monthly labor law compliance across all vendors, including documentation and audits.

• Establish governance mechanisms to track compliance risks and remediation actions.

• Drive continuous improvement through process simplification and standardization.

Strategic Advisor

• Act as a strategic advisor to account leadership by providing high-quality analytical insights.

• Anticipate probable KPI or contractual failures and recommend corrective and preventive action plans.

• Lead discussions with operations teams on the progress of the annual strategic plan, track execution against defined milestones, and recommend corrective actions to address any deviations.

• Develop clear and effective communication content for internal teams on key initiatives, changes, and priorities.

• Manage data, dashboards, and performance insights on behalf of account management to support informed decision-making.

Sound like you? To apply you need to be:

 

Required Skills & Competencies

• Strong analytical and problem-solving skills with the ability to interpret complex data.

• In-depth understanding of KPI management, governance models, and performance reporting.

• Solid knowledge of contract management, amendments, and change management.

• Experience in process optimization and technology-enabled solutions.

• Working knowledge of labor compliance requirements and vendor governance.

• Excellent stakeholder management and client-facing communication skills.

• Strong presentation, documentation, and training capabilities.

Qualification & Experience

• Bachelor’s degree in Business Administration, Operations, Engineering, or a related field

• 10-12 years of experience in performance management, operations governance, contract management, or a similar role.

• Experience working in client-facing roles and managing multi-vendor environments is highly desirable.

Risk & Resiliency

Managing financial institution clients are always focused on risk and resiliency. We have utmost focus on operational / equipment resiliency to ensure zero business interruptions through timely risk identification and mitigation.

What we can do for you:

 

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

40

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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