Software Engineer

Global Services Specialist - Customer Service

About Us

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

Responsibilities

Responsibilities:

• Respond promptly and accurately to client inquiries, ensuring adherence to SOPs, compliance standards, and client-specific requirements.
• Consistently maintain high levels of accuracy and efficiency across all assigned tasks.
• Communicate professionally with internal teams and contribute to cross-functional coordination to meet shared goals.
• Conduct thorough checks to ensure deliverables meet quality standards, minimizing errors that could impact clients or compliance.
• Thrive in a fast-paced, high-volume environment with precision and accuracy.
• Perform other duties as assigned, aligned with the overall purpose of the role.

Qualifications

Education & Experience:

• Education: Bachelor’s degree or Post Graduate Diploma
• Experience: 0 – 3 years in a client service or customer-facing role preferred

 

Technical Skills:

• Proficiency in Microsoft Word and Excel
• Ability to navigate internal systems and tools
• Solid understanding of job-specific processes

 

Soft Skills:

• Strong attention to detail and accuracy
• Receptive to feedback and continuous improvement
• Awareness of compliance and regulatory standards
• Effective team collaboration
• Familiarity with SOPs and internal procedures
• Time management and prioritization skills
• Self-motivated and eager to learn
• Adaptable to change and shifting priorities
• Clear and professional communication (written and verbal)
• Ability to identify and resolve issues effectively
• Fair understanding of corporate policies, professionalism, and ethical standards.

 

Analytical Skills:

• Critical thinking and logical evaluation
• Practical problem-solving abilities
• Quality control and output monitoring

Live the Paychex Values

Act with uncompromising integrity.

Provide outstanding service and build trusted relationships.

Drive innovation in our products and services and continually improve our processes.

Work in partnership and support each other.

Be personally accountable and deliver on commitments.

Treat each other with respect and dignity.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.

Experience Level

Mid Level