Mortgage Product Associate

Product Associate - Mortgage

Join our Mortgage Product & Technology organization and help shape solutions that streamline underwriting, servicing, and risk assessment. Collaborate with cross‑functional partners to translate business needs into scalable, compliant technology. Based in Mumbai at Nirlon Knowledge Park, you’ll influence outcomes that elevate customer experience and operational efficiency.

As a Mortgage Business Analyst within the Mortgage team you analyze processes and data to identify improvements across loan underwriting, servicing, and risk. You partner with business and technology to convert requirements into actionable user stories and deliver compliant, high‑quality solutions. You drive end‑to‑end execution—from discovery and documentation through testing, UAT, and adoption.

 

Job Responsibilities:

• Collaborate with stakeholders to gather and analyze business requirements for product development.
• Identify process inefficiencies and propose solutions aligned with strategic objectives.
• Document requirements, process models, and system specifications, converting them into actionable user stories.
• Work with IT and other departments to implement system changes that meet business goals.
• Support testing and validation, representing end-users during User Acceptance Testing (UAT).
• Practice agile methodologies, including story mapping, backlog management, and adherence to scrum ceremonies.
• Partner with Product Managers to elaborate features and ensure user stories meet readiness and completion criteria.
• Lead communication between business and technology teams to define product features and project milestones.
• Ensure all documentation is current, compliant, and meets regulatory standards in the mortgage industry.
• Facilitate workshops and training sessions to enhance team understanding and user adoption of new products.

 

Required Qualifications, Capabilities, and Skills

• 4+ years of experience in product development, with a focus on requirements gathering and solutioning.

• Self-starter with the ability to solve problems creatively and deliver results while working in a dynamic, collaborative, and challenging environment.

• Proficiency with Microsoft Office tools, with particular skill in Excel, PowerPoint, JIRA, Confluence and VISIO/LUCID

• 3+ years of experience with the Mortgage/Lending industry

 

Preferred Qualifications, Capabilities, and Skills

• Strong understanding of mortgage/Lending products, processes, and regulations, with the ability to apply this knowledge to product development.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Experience Level

Mid Level