PRODUCT MANAGER – TAKEOVER - GOLD LOAN

 Key purpose of the role: Play a pivotal role in achieving business goals for Gold Loan business by providing expert advice, project support and getting assignments in fast-track mode across departments, very effectively. This role will be responsible for developing and implementing strategies to drive customer growth, enhance market penetration, and achieve business objectives.

• Strategic Leadership: Understand the overall Gold Loan Market, develop and implement strategies to increase market penetration by acquiring new customers
• Sales Strategy Development: Formulate and execute sales strategies customized at cluster and regional levels, basis the competition, to provide a better customer experience and gain a larger market share
• Process Optimization: Continuously review and optimize the customer acquisition process, including new lead generation and technology support. Implement interventions to maximize efficiency and effectiveness.
• Analyze data across calling, branch visits dispositions and drive interventions: Understand and analyze relevant data (calling, branch walk-ins etc.) to identify pain point and drive corrections in the customer acquisition process
• Quality Improvement: Monitor and improve the quality of customer interactions during the loan disbursement process to prevent frauds and ensure compliance with company policies
• Cross-Functional Collaboration: Collaborate with marketing, IT, and other internal stakeholders to leverage the right support and align on goals.