Product Solution Engineer

Roles & Responsibilities

• Managing accounts during integration

• Working with Products, Tech team and understand different product flow

• Attending meetings/con calls with Merchant's Tech/Business team

• Understanding Merchant's flow, requirements and suggesting the solution to them

• Researching, diagnosing, troubleshooting and identifying solutions to resolve the merchant integration Issue.

• Taking ownership of customer/merchant issues reported and seeing problems through to resolution

• Ask merchant the targeted questions to quickly understand the root of the problem

• Understanding Tech issues involved in integration & Providing resolution

• Automate the process to solve the merchant integration issue and merchant requirements

Skillset required

• Hands-on experience with Windows/Linux/Mac OS environments.
• Python and SQL - Required for this role
• Knowledge of any programming language (Ex: - PHP, JAVA, ASP.Net), platforms (Android, iOS).
• Ability to diagnose and troubleshoot basic technical issues and to provide step-by-step technical help
• Familiarity with remote desktop applications
• Excellent problem-solving, communication skills
• Good understanding of IT terminologies and concepts

Experience –

• 2 to 5 years