Production Service Engineer - Cloud Deployment and Enterprise Software Support

Production Service Engineer

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Adobe is driving its business into the Cloud and is looking for key engineers to help us get there. We are looking for someone who has hands on Enterprise Software experience, familiarity with Amazon Cloud Services/Microsoft Azure, and experience working with customers to keep them in the game. As we continue to expand our product offerings across the marketplace, you will support our customers in the deployment, operation and upgrade of their sites on single tenant AEM deployments. The challenge Cloud Deployment Engineers are technology-savvy individuals who have experience in Cloud, Automation and Infrastructure and know its value in driving company strategies in Digital Marketing. They work as back-end technical team for our clients to provide technical support, work in various troubleshooting & maintenance tasks and providing solutions along with Customer Success Engineering team to ensure overall customer success. This position includes all of the following aspects –

•Strategic support and consulting in Adobe’s Digital Experience best practices, andbridging communication into Digital Media•Strategic enablement of customers by providing support for deployments, key productupgrades, regular maintenance activities, major production cutovers & releases•Provide triaging support for resolving critical incidents•Focus on ensuring service level agreements for customers

Skill Requirements

•BE/B.Tech in Computer Science Engineering or equivalent•Overall 4/5+ years of relevant work experience

•Strong knowledge of RedHat Linux and Java system•Troubeshooting experience in procution and non-production environment

•Experience with Amazon Web Services and/or Microsoft Azure infrastructure highly desired•

•Experience with Enterprise mission critical software is essential, with Adobe Experience Manager (AEM) a strong plus

•Experience with long term operation, troubleshooting, and upgrade of Enterprise software a plus

•Good written and verbal communications•Superior ability to demonstrate genuine concern, anticipate needs, and address customer or team or project needs

•Experience with Automation tools such as Maven, Jenkins, Git is good to have

•Experience with Chef/Puppet/Salt Stack is good to have•Nice to have scripting skills in Bash/Ruby/Python

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Experience Level

Senior Level