Program Manager - Customer Success and Sales Enablement

Program Manager 4

As a key member of the Oracle Customer Success Services (CSS) Global Cloud Solutions and Enablement team, you will play a vital role in enhancing customer success through leading the sales enablement and new initiatives at a global level covering North America, EMEA, JAPAC and LAD regions. This position focuses on driving our go-to-market initiatives, enabling our workforce on strategic sales plays, supporting events to position CSS and, collecting customer testimonials,. Your efforts will ensure customer satisfaction and the achievement of Oracle's short and long-term goals globally.

 

In addition to GTM responsibilities, this role also involves the strategic creation of high-impact content, executive messaging and enablement programs. You will develop compelling executive collaterals, sales materials, customer success stories, and training resources that support CSS initiatives, ensuring the field is equipped with relevant, timely, and effective tools to drive customer adoption and success.

Oracle Customer Success Services (CSS) is completely integrated with Oracle’s product development teams to help customers maximize the value of their cloud investment. CSS also trains and collaborates with implementers across Oracle’s partner ecosystem to ensure the successful setup of Oracle technologies. 

The core mission of Oracle Customer Success Services is to provide Oracle customers with the best cloud experience and ensure they attain their transformative objectives efficiently. Our dedicated team guides customers through education, fosters innovation through cloud service adoption, supports implementation, and operates critical environments across various landscapes, including on-premises, cloud, hybrid, and multi-cloud setups. Check more: https://www.oracle.com/customer-success/

Oracle is proud to be an equal opportunities employer, and we are committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, ethnicity, gender, gender identity or expression, sexual orientation, national origin, disability, age, or any other protected characteristic.

As a Go-to-Market and Enablement Lead, you will:

Strategic GTM Leadership

• Lead tailored GTM strategies aligned with CSS and Oracle priorities across the Oracle Technology stack – AI, SaaS, OCI, Database and Industries.
• Collaborate with sales, marketing and delivery teams to drive alignment on services, market positioning, value proposition, and regional opportunities.
• Monitor regional trends, customer feedback, and competitive insights to refine strategies and influence senior leadership.
• Manage high impact strategic programs across groups and multiple stakeholders

Enabling Workforce on Strategic Sales Plays:

• Create and deliver training programs and materials to enable the workforce on key sales initiatives.
• Develop compelling messages and create content to position strategic initiatives for CSS 
• Conduct regular workshops, webinars, newsletter articles to ensure sales teams are equipped with the latest tools and information.
• Provide ongoing support and resources to sales teams to drive successful customer engagements.

 

Collecting Customer Testimonials:

• Identify and engage with satisfied customers to gather testimonials and case studies.
• Work with the marketing team to create compelling content from customer testimonials.

Leverage customer stories to demonstrate the value and impact of CSS services.

Career Level - IC4

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. 

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. 

Experience Level

Mid Level