Program Manager - Domestic

The Role

●​ Ownership of end-to-end learning journey of the participants to ensure learning outcomes are met and participants have a Great Learning experience with high satisfaction levels

●​ Being the first point of contact for participants, troubleshoot queries and manage discussions

●​ Complete ownership of all the Program Office responsibilities around scheduling and delivery activities, including but not limited to, online sessions, webinars, evaluations, grading, presentations etc. This will require engagement with a variety of stakeholders like senior managers, academicians, industry professionals and many other internal and external stakeholders

●​ Consistent and thorough monitoring of participants’ performance and engagement using various program trackers to ensure each participant gets personalized experience in terms of support and learning experience. This will require forging meaningfu relationships with the participants

●​ Management, identification and implementation of processes for smoother program management to ensure a consistent and trouble-free learning experience.

Requirements

●​ Minimum 2 years of experience.

●​ Problem solving - good aptitude and stakeholder management skills

●​ Quick learning - ability to learn business & processes

●​ Excellent oral and written communication skills

●​ Ability to hold meaningful conversations with senior professionals