Operations Manager - Lending Services

JP Morgan Services India Pvt Ltd

Bengaluru/Bangalore

Not disclosed

Work from Office

Full Time

Min. 10 years

Job Details

Job Description

Quality Control Manager - Loan Servicing (Vice President)

Join JPMorgan Chase as a Quality Control Manager III in Loan Servicing, where you will lead a team dedicated to maintaining high standards of accuracy and efficiency in loan servicing. This Vice President-level role offers the opportunity to drive quality improvements and ensure compliance with organizational policies and guidelines.

Job Summary: As a Quality Control Manager in Loan Servicing at JPMorgan Chase, you will be responsible for overseeing the Quality Control function within the department. Your role will require attention to detail and the ability to interpret legal and credit documents. You will ensure that data sourced from documents by the Loan Servicing Teams is accurately and timely enriched in the loan system. Your role will involve reviewing all transactions performed by servicing, providing scorecards on pass/fails, and offering input on procedural gaps or process improvements.

 

Job Responsibilities:

Administrative Oversight:

  • Handle oversight of administrative functions for quality, including two-touch approvals, final reviews, scorecard changes, and quality application UAT/Prod enhancements.
  • Embrace key organizational direction, policies, and guidelines for the team in accordance with globalization efforts.

Risk and Control:

  • Establish and implement risk and control processes to improve productivity, quality, and customer satisfaction.
  • Monitor key performance indicators to ensure the QC team processes all daily requests, meets SLAs, and exceeds quality metrics.

Quality Improvement:

  • Partner with Loan Managers to improve quality through file review trend analysis. Participate in Loan Servicing internal audit requests and Risk & Control initiatives.

Team Performance:

  • Set team performance standards using key metrics and monitor the team’s overall performance against goals set.
  • Manage team member development, talent management, and succession planning. Provide mentoring, training, and assistance to new and existing team members.

Procedural Development:

  • Assist in the creation and implementation of departmental procedures.
  • Participate and lead continuous improvement activities.

Team Management:

  • Conduct team and individual meetings with staff members. Prepare and facilitate performance review discussions.
  • Monitor sick/personal/vacation days of team members. Handle performance issues within the team. Recruit, interview, and recommend new hires.

Required qualifications, capabilities and skills:

  • Ability to adapt to or learn multiple loan systems (ACBS, Loan IQ, and VLS) as well as ancillary applications used in the process.
  • Minimum of 13 years of supervisory experience.
  • Knowledge of commercial loan credit and legal documentation, with the ability to interpret loan agreements.
  • Proficient in Microsoft Office applications (Excel, Word, PowerPoint, Outlook, etc.).
  • Ability to adapt to internal tracking and monitoring systems.
  • Excellent interpersonal and written/verbal communication skills. Exceptional customer service skills.
  • Ability to effectively multi-task and prioritize workloads while working within tight service levels.
  • Strong organizational and time management skills.
  • Ability to work in multiple team environments. Demonstrate attention to detail and accuracy with completed work.
  • Ability to consistently maintain high performance levels in stressful situations and high-volume environments.
  • Ability to think outside the box and generate ideas for process improvements.

Job role

Work location

Bengaluru, 33436-JPMorgan Chase & Co Towers A,, Parcel 9, Embassy Tech Village, Outer Ring Road, Deverabeesanhalli Village, Varthur Hobli, Bengaluru, Karnataka, India

Department

Banking / Insurance / Financial Services

Role / Category

Lending Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 10 years

About company

Name

JP Morgan Services India Pvt Ltd

Job posted by JP Morgan Services India Pvt Ltd

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