Assistant Manager - Resource Management

RM Hiring - Assistant Manager

Designation: Assistant Manager (RM)

 

>> Role & Responsibilities

The candidate will need to perform:

• Analysis of forecast, hiring, bench and suggest corrective measures to the team
• Capacity and Forecast review /analysis and derive hiring/loaning needs
• Handling various dashboard (Weekly/Monthly)- forecast, demand pipeline, hiring etc.
• Drive resource management process standardization across consulting and new Geo’s
• Active participation in weekly/monthly connects/meetings with external & internal stakeholders
• Variance analysis of forecast/plan and actuals
• Manage a team of RMs across level
• SME on tools and reports to be able to address any queries from team and delivery 
• Motivate team to log innovation ideas and help/guide them to closure
• RM team brand building via innovative ideas 
•  

The candidate will also be responsible for:

• Managing team of 3 to 4 members
• Assist business in fulfilling resourcing needs for demands
• Assist business with insights on resource availability across multiple resourcing channels.
• Analyzing demand & supply gap and provides resourcing options.
• Work with business to understand resourcing needs and 
• Supporting client service delivery by consistently meeting quality guidelines within the established turnaround times and ad-hoc requests
• Assist business with insights on resource availability across multiple resourcing channels.
• Review monthly MI reports and analyze the trends
• Be involved in transformation /innovation projects, etc.
• Variance analysis and methods to keep variance in check
• Bench Management
• Conducting periodic trainings; preparing/reviewing/updating the knowledge base/training material/ Process documents
• Ability to understand current process and suggest & lead process improvement

 

>> The Individual

• 8 years + of experience in resource Management
• Sound Resource Management knowledge
• Good understanding & knowledge of capacity planning and forecasting
• Good analytical skills to analyse current capacity and derive hiring/ loaning needs
• Ability to analyse/investigate variances between forecast/plan & actuals 
• Ability to understand and identify key issues from both summary and detailed data
• Ability to understand and identify key issues/challenges in existing process and suggest changes/improvement areas
• The candidate is expected to have strong verbal and written communication skills
• The candidate is expected to have strong stakeholder management skills
• Team Management experience
• High level of proficiency in MS Excel, MS PowerPoint 
• Knowledge/experienced in Power BI is preferable but not mandatory
• VBA macro skill will be an added advantage
• The candidate is expected to have awareness/understanding of RM or WFM tools/application (IEX, Blue Pumpkin, Aspect eWFM, Retain, MRS etc.)
•  

>> Qualification

• Bachelor’s degree from an accredited college/university - BBM/BCA/BCom/BA/BSc/BE
• A Post Graduate diploma/degree from an accredited college/university - MBA/MCom

 

Designation: Assistant Manager (RM)

 

>> Role & Responsibilities

The candidate will need to perform:

• Analysis of forecast, hiring, bench and suggest corrective measures to the team
• Capacity and Forecast review /analysis and derive hiring/loaning needs
• Handling various dashboard (Weekly/Monthly)- forecast, demand pipeline, hiring etc.
• Drive resource management process standardization across consulting and new Geo’s
• Active participation in weekly/monthly connects/meetings with external & internal stakeholders
• Variance analysis of forecast/plan and actuals
• Manage a team of RMs across level
• SME on tools and reports to be able to address any queries from team and delivery 
• Motivate team to log innovation ideas and help/guide them to closure
• RM team brand building via innovative ideas 
•  

The candidate will also be responsible for:

• Managing team of 3 to 4 members
• Assist business in fulfilling resourcing needs for demands
• Assist business with insights on resource availability across multiple resourcing channels.
• Analyzing demand & supply gap and provides resourcing options.
• Work with business to understand resourcing needs and 
• Supporting client service delivery by consistently meeting quality guidelines within the established turnaround times and ad-hoc requests
• Assist business with insights on resource availability across multiple resourcing channels.
• Review monthly MI reports and analyze the trends
• Be involved in transformation /innovation projects, etc.
• Variance analysis and methods to keep variance in check
• Bench Management
• Conducting periodic trainings; preparing/reviewing/updating the knowledge base/training material/ Process documents
• Ability to understand current process and suggest & lead process improvement

 

>> The Individual

• 8 years + of experience in resource Management
• Sound Resource Management knowledge
• Good understanding & knowledge of capacity planning and forecasting
• Good analytical skills to analyse current capacity and derive hiring/ loaning needs
• Ability to analyse/investigate variances between forecast/plan & actuals 
• Ability to understand and identify key issues from both summary and detailed data
• Ability to understand and identify key issues/challenges in existing process and suggest changes/improvement areas
• The candidate is expected to have strong verbal and written communication skills
• The candidate is expected to have strong stakeholder management skills
• Team Management experience
• High level of proficiency in MS Excel, MS PowerPoint 
• Knowledge/experienced in Power BI is preferable but not mandatory
• VBA macro skill will be an added advantage
• The candidate is expected to have awareness/understanding of RM or WFM tools/application (IEX, Blue Pumpkin, Aspect eWFM, Retain, MRS etc.)
•  

 

 

>> Qualification

• Bachelor’s degree from an accredited college/university - BBM/BCA/BCom/BA/BSc/BE
• A Post Graduate diploma/degree from an accredited college/university - MBA/MCom

 

Experience Level

Senior Level