Application Technical Support Specialist

RRN000110 - Application Tech Support Practitioner

THE WORK: Join us in creating a seamless experience for our users! You will have the opportunity to perform independently and become a subject matter expert while actively participating in discussions and contributing to solutions for work-related challenges. Your expertise in Service Desk Management will be invaluable as you help ensure that our systems operate smoothly. We are excited to see how you can make a difference in our organization! Monitor and maintain production systems to ensure availability and performance. Drive the resolution of incidents and outages, ensuring effective communication throughout the process. Facilitate the restoration of services in the production environment. Establish and uphold disaster recovery procedures and data retention practices. Collaborate with various stakeholders to enhance service delivery. HERE'S WHAT YOU WILL NEED: Intermediate proficiency in Service Desk Management. A minimum of 1 year of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Advanced proficiency in Incident Management. Intermediate proficiency in Problem Management. Intermediate proficiency in Change Management. Advanced proficiency in Customer Service. Expert proficiency in Communication Skills.