Infrastructure Technical Support Practitioner

RRN00015902 - Infra Tech Support Practitioner

THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will engage in team discussions and contribute thoughtfully to solving work-related challenges. This role embraces the essence of Service Desk Management, inviting you to grow and make a meaningful impact. Join us and be part of a journey where your contributions truly matter. Ensure production systems are available and operating according to defined Service Level Agreements. Drive incident and outage resolution with clear and timely communication. Facilitate the restoration of service to the production environment efficiently. Establish and maintain disaster recovery procedures to safeguard operations. Maintain data retention practices in alignment with organizational standards. HERE'S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. A minimum of 1 of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Beginner proficiency in problem solving. Beginner proficiency in communication. Beginner proficiency in customer service. Beginner proficiency in critical thinking. Beginner proficiency in time management.