Infrastructure Technical Support Practitioner

RRN00016057 - Infra Tech Support Practitioner

THE WORK: Explore opportunities to build knowledge and support collaborative efforts while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a supportive environment for continuous learning and growth. Join us in this exciting journey and contribute to a dynamic and encouraging workplace. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational standards. HERE'S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. Beginner proficiency in Service Desk Voice Support. It is advantageous to have prior experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate proficiency in incident management. Beginner proficiency in customer service communication. Intermediate proficiency in problem analysis. Beginner proficiency in technical troubleshooting. Beginner proficiency in documentation and reporting.