Application Technical Support Specialist

RRN00084 - Application Tech Support Practitioner

THE WORK: Join us in creating a vibrant environment where your expertise can shine! You will have the opportunity to be a Subject Matter Expert, collaborating with various teams to make impactful decisions. Your role will involve engaging with multiple teams and providing innovative solutions to challenges that arise. Candidates must have a minimum of 8 years of overall experience, including at least 2 years of Team Lead (TL) experience. We are excited to see how your skills in Service Desk Management can contribute to our success and help us grow together! Ensure production systems are available and operating as defined in Service Level Agreements. Drive incident and outage resolution and communication. Facilitate restoration of service to the production environment. Establish disaster recovery procedures and maintain data retention practices. HERE'S WHAT YOU WILL NEED: A minimum of 2 years of experience in relevant related skills. Beginner proficiency in Service Desk Management. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Advanced problem-solving skills. Intermediate knowledge of ITIL frameworks. Expertise in customer service principles. Intermediate understanding of incident management processes. Mastery of communication skills.