Sales Operations Analyst

SALES OPS ANALYST II

Job Posting Title: SALES OPS ANALYST II  
Job ID: 145263  
Band/Level: 5-3-S 
Education Experience: Bachelors Degree (High School +4 years)  
Employment Experience: 5-7 years  

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Sales & Marketing Support Teams assist with implementing sales/marketing initiatives by providing technical and/or product information support (i.e., data analysis, tracking, etc.). They are also responsible for planning and coordinating promotional programs and other communications initiatives.

Roles & Responsibilities

Maintain Daily Operation

 

• Monitor weekly claim process, perform claim review, manual override, and after posting reviews in ADR97 report, pool reservation, credit memo details etc.
• Manage S&D mailboxes to answer questions from distributors, help them submit and correct claims, coordinate in special approval and manual credit memo issuance, and prepare for weekly manual override etc.   
• Raise tickets for any system issues found during daily operation. Tracking on ticket resolution status.  Follow up TEIS on issue discussion, analysis, testing and production validation
• Timely adjustments to S&D Policy to ensure accuracy and up to date esp. when there are changes
• Provide regular training to key stakeholders to ensure awareness and understanding of program
• Documentation of all special approvals and manual processed claim details and manual credit memos
• Monthly reporting from TED and Vizi

Data Validation

• Data validation for agreement details between GPMS and Vistex
• Invoice Pool management, including pool adjustment, pool consumption validation
• Design dashboard or report to facilitate data validation cross systems. Ability to effectively troubleshoot data inaccuracies, identify root causes, and take corrective action.
• prepare manual data loading files by using the data collected from multiple sources

Enhancement

• Seek opportunities for improvement from efficiency, additional savings, as well as control point of view

Support in additional implementation

• Training and communication with distributors on new system onboarding
• Support in data validation during UAT and Go live DTO

 

Desired Candidate

Experience & Functional Skills

• Minimum 5 years of experience in Customer Care or related roles with a strong background in customer communication and relationship management.
• Proficient in SAP (OTC), Excel (including formulas, linking, and handling large data volumes), and Datawarehouse (TED).
• Skilled in collecting data from multiple sources and performing manual validations to ensure accuracy and completeness.
• Strong focus on daily operational activities, with the ability to identify issues, address them promptly, and recognize areas for process improvement.

Communication & Analytical Skills

• Excellent business-facing communication skills with a passion for resolving real business challenges.
• Strong analytical and problem-solving abilities to assess situations, identify improvement opportunities, and propose actionable recommendations.

Personal Attributes

• Customer-focused mindset.
• Results-oriented approach.
• Effective team player with the ability to collaborate across functions.

 

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

 

WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

•    Competitive Salary Package
•    Performance-Based Bonus Plans
•    Health and Wellness Incentives
•    Employee Stock Purchase Program
•    Community Outreach Programs / Charity Events
•    Employee Resource Group

 

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

 

Experience Level

Mid Level